1. Who we are
ELARIS North Shore (“Elaris,” “we,” “our,” or “us”) is a clinician-led medical and wellness practice located at 4711 Golf Road, Suite 1055, Skokie, Illinois 60076. This policy explains how we collect, use, and protect information through our website and related website communications. It does not replace our separate HIPAA Notice of Privacy Practices.
2. Information we collect
When you contact us or request updates, we may collect information you provide, such as your name, email address, phone number, and general service interests. Our website and its providers may also collect technical information, such as IP address, browser type, device information, pages visited, and basic usage data. We ask that you not submit medical histories, symptoms, or other sensitive health details through general website contact channels.
3. How We Use and Share Information
We use website information to respond to inquiries, provide requested updates, operate and improve our website, maintain security, and comply with applicable legal obligations. We may share information with vendors that support website hosting, communications, scheduling, or other requested functions, as needed for those services and subject to applicable safeguards. We do not sell personal information. We may disclose information when required by law or as otherwise permitted by applicable law.
4. Patient Health Information
Patient intake, medical records, clinical communications, and other protected health information are managed through designated clinical systems, including our secure patient portal, and are subject to our HIPAA Notice of Privacy Practices and applicable law. If you access an external booking or patient portal from our website, that service may have its own privacy terms. Please use the patient portal—not ordinary website forms or email—to communicate sensitive medical information.
5. Cookies & Analytics
Our website may use cookies or similar technologies necessary for website functionality and, if enabled, to understand website performance and visitor activity. You can manage cookies through your browser settings, although some website features may not work as intended. Any additional analytics or advertising technologies will be reflected in this section once confirmed with our website developer.
6. Communications & opting out
If you request updates or consent to marketing communications, we may contact you by email or text, consistent with applicable law and your preferences. You may unsubscribe from marketing emails using the link provided or opt out of promotional text messages by replying STOP where supported. Message and data rates may apply. Transactional or care-related communications may be handled separately under applicable law and patient communication preferences
7. Data Security, Retention & Privacy Requests
We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No internet transmission or storage system can be guaranteed completely secure. We retain website information for as long as reasonably needed for the purposes described here, subject to applicable legal and operational requirements. To ask about accessing, correcting, or deleting information you submitted through the website, contact us using the information below. Some requests may be limited by legal retention duties or other applicable requirements.
8. Policy Updates & Contact Information
We may update this policy to reflect changes in our website, practices, or legal requirements. The effective date above will indicate when this version took effect. For questions about this website policy, contact contact@elarisnorthshore.com. ELARIS North Shore, 4711 Golf Road, Suite 1055, Skokie, IL 60076.